Transaction Management: Keep Spending in-line, while Reducing Inefficiencies
The purchase-to-pay process typically entails thousands of requisitioners interacting with hundreds of suppliers, which results in tens of thousands of points of potential failure. Each time this interaction breaks down, time and money is lost. When a requisitioner fails to use a preferred supplier, can't find an item or needs to change an order, or if a supplier incorrectly ships or prices an item, end-user frustration increases, time is wasted, and dollars are misspent.
ICG Commerce can help by providing a customer dedicated buying center -- professional buyers who leverage leading tools and best practices to proactively manage day-to-day purchase-to-pay activities, ensuring efficient transaction processing, fewer errors, and ultimately higher compliance and savings realization. With these time-consuming activities left to ICG Commerce, you can confidently focus on more strategic cost-reduction projects. By leveraging ICG Commerce's proven transaction management infrastructure, you benefit from...
- Best Practice-based Processes -Regularly updated and maintained desktop and intranet procedures with corresponding metrics and service levels that are used to manage and continuously improve results for each customer's buying center
- Sophisticated Tools -Robust purchase-to-pay platform for goods and services, 800-number, call monitoring and routing system, service-management software tailored for procurement, and transactional reporting tools
- Highly Skilled Professional Buyers -Specialists that use multiple eProcurement systems on a daily basis, trained to support their customers' unique cultures and policies, and knowledgeable and experienced with a broad range of categories and suppliers
...which can be rapidly tailored to support your unique buying requirements. Request more information about
Transaction Management...
PO and Invoice Processing
ICG Commerce supports purchase-to-pay transactions by proactively managing every order, ensuring compliance to company policies and offering one-stop, unmatched customer service to address process and order-related questions. Services include:
- Compliance Management -Reviewing orders to drive compliance to policies and preferred suppliers
- Order Assistance -Supporting order changes, expediting, and status requests
- QA Order -Ensuring data accuracy (e.g., pricing and commodity/account codes) to improve transaction quality and accuracy of purchasing information
- Procurement Help Desk -Answering procurement process and policy questions
- Accounts Payable Support -Providing PCard reconciliation, invoice reconciliation, and invoice issue resolution
Procurement System Support
Additionally we can help you optimize the benefits of your procurement systems and by providing functional and administrative support, including:
- Content Management -Building and maintaining easy-to-search supplier catalogs
- Vendor Maintenance -Coordinating vendor review and adding processes
- eProcurement Help Desk -Supporting procurement application and technology questions
Ensuring savings hit the bottom line, transaction by transaction
With our combination of professional buyers, a transaction-processing infrastructure, and dedication to quality and continuous improvement, ICG Commerce can help you generate great strategic results while saving valuable time, helping you to:
- Significantly increase the spend that is controlled by procurement, driving additional savings
- Ensure hard-fought sourcing savings make it to the bottom line
- Provide high levels of internal customer satisfaction, leading to higher adoption and compliance
- Improve visibility, accuracy, and completeness of spend data
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